Privacy & Data Protection Policy

1. Introduction

  • At Elogail Online Shop , we take your privacy seriously. This Privacy Policy governs our use of your personal data and applies to all visits or interactions via www.elogailonlineshop.com and its affiliated sites.

  • By using our site, you acknowledge and consent to the practices described below.

2. Information We Collect

a. Personal Information (Provided by You)

  • Name, email address, phone number, billing/shipping address

  • Payment details (e.g. credit card numbers) — securely processed via our payment partners

  • Account registration information (username, password)

b. Automatically Collected Information

  • Device and browser data, IP address, operating system

  • Cookies and analytical data via Google Analytics, Facebook Pixel, and similar tools, including:

    • Pages visited

    • Time spent on pages

    • Referral websites

    • Location data (based on IP)

c. User-Generated Content

  • Comments, reviews or feedback you provide on products or services.

3. How We Use Your Information

  • To process and fulfill orders, and manage returns or refunds

  • To send transactional and customer service communications

  • To send marketing or promotional emails (only if you opted in—you can unsubscribe anytime)

  • To improve website performance, analyze traffic, and personalize your experience

4. Data Sharing & Third Parties

  • We may share your data with the following parties:

    • Payment processors (e.g. banks or gateway providers)

    • Delivery/shipping partners

    • Authorized service centers or manufacturers, if required for warranty or returns

    • Analytical or marketing platforms (e.g. Google Analytics, Facebook)

  • We do not sell or rent your personal information to third parties for their marketing.

5. Cookies & Tracking Technologies

  • We use session cookies, persistent cookies, and analytics cookies to:

    • Keep you logged in and maintain your shopping cart

    • Track browsing habits (e.g. time spent, pages visited)

    • Deliver personalized ads on partner platforms

  • You may disable cookies in your browser settings, although this may affect site functionality.

6. Data Retention & Security

  • We retain your personal data only as long as necessary:

    • Order data — 5 years (to comply with Egyptian e‑commerce regulations)

    • Account information — until you request deletion or close your account

  • We use secure encryption (SSL/TLS) on all pages:

    • All payment and order transmissions are encrypted

    • We follow industry-standard safeguards to protect against unauthorized access

7. Your Rights

  • You have the right to:

    • Access your data

    • Correct or update inaccurate information

    • Delete or deactivate your account and associated personal data

    • Opt-out of promotional communications anytime

  • To exercise these rights, contact us using the information below.

8. Children’s Privacy

  • Our services are not directed at individuals under 16 years old.

  • If you are under 16, you must use the site only under parental supervision and consent.

9. Contact Information

For any inquiries or requests regarding your data:

10. Changes to This Policy

  • This policy may be updated at any time, and the changes become effective when posted on the site.

  • We encourage you to review this page regularly. Continued use indicates acceptance of updated terms.